Customers are eligible for a refund if they have followed all our recommendations on the datasheet and found that their antibodies didn't work. There are two refund processes in place.
For HRP conjugates used in WB:
- If the WB proved to be non-specific, the purchase can be refunded.
- If there was no signal in WB, we would require the customer to perform a dot blot (2-5ul of 1ug/ul lysate dotted on a membrane) to prove the absence of signal due to antibody and not transfer method. Once satisfied, the purchase can be refunded.
For FITC/TRITC conjugates used in IF and FC experiments:
- If all published protocols on our website have been attempted and no signal was obtained, the purchase can be refunded.